Career Center

AN EXPERIENCED PROJECT MANAGER TO LEAD AND COORDINATE DELIVERY OF A CALL CENTER TRANSFORMATION INITIATIVE, CENTERED ON IMPLEMENTATION OF THE NICE CXONE PLATFORM AND INTEGRATION WITH SALESFORCE AND SNOWFLAKE TO SUPPORT A UNIFIED EXPERIENCE AND ENTERPRISE ANALYTICS CAPABILITIES. 

THE PROJECT MANAGER WILL BE ACCOUNTABLE FOR END-TO-END PROGRAM GOVERNANCE, INCLUDING DETAILED PROJECT PLANNING, MILESTONE TRACKING, RISK AND ISSUE MANAGEMENT, AND COORDINATION ACROSS VENDOR, CLIENT, AND THIRD-PARTY TEAMS. 

RESPONSIBILITIES INCLUDE MANAGING ALL INTEGRATION DEPENDENCIES BETWEEN NICE, SALESFORCE SERVICE CLOUD, ON-PREM SERVICES AND SNOWFLAKE DATA PIPELINES, ENSURING ALIGNMENT WITH DEFINED ARCHITECTURE, DATA MODELS, AND BUSINESS REQUIREMENTS. THE RESOURCE WILL BE EXPECTED TO COORDINATE CROSS-FUNCTIONAL WORKSTREAMS, MAINTAIN DELIVERY TIMELINES, PROVIDE REGULAR EXECUTIVE-LEVEL STATUS REPORTING, AND PROACTIVELY IDENTIFY AND MITIGATE RISKS TO SCOPE, SCHEDULE, AND QUALITY. PRIOR EXPERIENCE DELIVERING LARGE-SCALE CONTACT CENTER OR CX PLATFORM TRANSFORMATIONS, INCLUDING SAAS IMPLEMENTATIONS AND COMPLEX SYSTEM INTEGRATIONS, IS REQUIRED, ALONG WITH DEMONSTRATED ABILITY TO OPERATE WITHIN A GOVERNED ENTERPRISE DELIVERY FRAMEWORK AND COLLABORATE EFFECTIVELY ACROSS BUSINESS, TECHNOLOGY, AND DATA STAKEHOLDERS.

IDEAL CANDIDATE TO HAVE NICE CXONE PLATFORM EXPERIENCE