Career Center

STANDARD SKILLSET ROLE: BUSINESS ANALYST AND CUSTOMER SUPPORT REPRESENTATIVE

MUST HAVE: O365 EXPERIENCE, CUSTOMER SUPPORT EXPERIENCE, BUSINESS ANALYST EXPERIENCE 

GOOD TO HAVE: EDI X-12 EXPERIENCE, DATA ANALYTICS (TABLEAU), XML EXPERIENCE, RAILROAD EXPERIENCE, BASIC PROGRAMING KNOWLEDGE (SCRIPTING).

EXPERIENCE LEVEL: MID LEVEL, 4- 8 YEARS OF EXPERIENCE WITH BUSINESS ANALYST AND CUSTOMER SUPPORT.

DESIRED PROFILE:

• VERY STRONG IN CUSTOMER SUPPORT SKILLS.
• VERY STRONG IN BUSINESS ANALYST SKILLS (RAILROADING AND ELECTRONIC MESSAGING)
• VERY GOOD ANALYTICAL SKILLS AND PROBLEM-SOLVING ABILITY.
• SHOULD HAVE EXPERTISE IN ANY OF THE TWO FOLLOWING ELECTRONIC MESSAGING FORMATS: EDI, XML, JSON, FLAT FILE, ISA, AAR, OR CLM.
• GOOD EXPERIENCE WITH O365 SUITE OF APPS.
• VERY GOOD COMMUNICATION SKILLS.
• BASIC UNDERSTANDING OF PROGRAMING CONCEPTS (VARIABLE. LOOPS, DATA STRUCTURES, FUNCTION CALLS)
• KNOWLEDGE OF PROJECT MANAGEMENT METHODOLOGY IS A PLUS.
• MUST BE CAPABLE OF TAKING CUSTOMER CALLS AND WORKING TOWARD SOLUTIONS INDEPENDENTLY
• STRONG BACKGROUND CULTURE OF UNDERSTANDING CUSTOMERS' NEEDS AND WORKING TOWARD SOLUTIONS.