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Position Overview:

We are seeking a Federal Business Operations Associate to join our dynamic Americas Operations Team.

The Federal Business Operations Associate will expedite the booking process by collaborating with cross-functional teams such as Order Management, Credits, Channel Partners, and more.

They will ensure clean bookings and streamlined order processing, helping Juniper Networks maintain its commitment to customer satisfaction and operational efficiency. This role will focus on purchase order (PO) management, processing, and order supply chain logistics.

Key Responsibilities:

End to End Order Process

•              Check partner portals and email for the receipt of Purchase Orders (POs).

•              Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings

•              Manage and maintain the order log for tracking and reporting purposes.

Processing Purchase Orders

•              Submit and track orders using internal sales tools.

•              Reconcile order errors and initiate corrective actions.

•              Provide support to partners and distributors with order-related inquiries and issues

•              Handle exceptions and create reports to document exceptions and resolutions.

•              Process Return Merchandise Authorization (RMA) and Stock Rotation transaction requests. 

•              Follow OEM POS files and OEM orders to resolution.

•              Work closely with Legal to obtain the necessary signatures and compliance forms for orders.

•              Support Order Management (OM) requests for information and documentation.

Order & Supply Chain Management

•              Acknowledge shipment statuses and provide reporting for outgoing shipments.

•              Partial shipments, and shipment status updates.

•              Evaluate, implement, and track CRD (Customer Requested Delivery) escalations, coordinating with Order Management (OM) and supply chain Ops.

•              Manage expedited order requests and track status

•              Provide status updates to partners and customers on, shipment status, PRDs, and logistics.

•              First line of defense for supporting logistical business-related issues.

•              Track and manage remaps with account teams and finance to ensure alignment and timely execution.

Business Analytics

•              Verify that Point of Sale (POS) data is mapped correctly and aligned with business goals.

•              Help to maintain data hygiene in CRM tools

•              Run reportable business

•              Work with cross functional teams to manage customer data.

Required Skills & Qualifications:

•              Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.

•              Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting.

•              Strong attention to detail with excellent organizational and time management skills.

•              Effective communication skills, with the ability to work collaboratively with cross-functional teams and external partners.

•              Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

•              Familiarity with export compliance, logistics, and credit management processes is a plus.

Preferred Skills:

•              Knowledge of Juniper Networks' products and solutions.

•              Experience with Salesforce or similar CRM platforms.

•              Advanced proficiency in Microsoft Office: Outlook and Excel

•              Must have the ability to work autonomously, be self-motivated and a strong team player.

•              Ability to communicate effectively, both orally and in writing