Career Center

Role Summary
The Credit & Collections Manager is responsible for overseeing customer credit risk, collections strategy, and cash flow performance while ensuring strong internal controls and compliance. This role leads teams and service providers to drive timely collections, minimize bad debt exposure, and maintain disciplined credit governance in alignment with company policies and SOX requirements.
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Key Responsibilities
Credit Risk Management
o Establish and enforce customer credit policies, credit limits, and payment terms
o Perform and oversee credit risk assessments for new and existing customers
o Review and approve credit exceptions, extensions, and order block releases in accordance with authority levels
o Partner with Sales and Commercial teams to balance risk vs. growth
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Collections Management
o Lead collections strategy across aging buckets (current, 30/60/90+)
o Monitor and improve past-due performance, CEI, DSO, and recovery rates
o Ensure consistent follow-up on delinquent accounts and broken PTPs
o Escalate high-risk accounts and drive resolution plans
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Service Provider / Shared Services Oversight
o Manage onshore/offshore teams and/or BPO service providers
o Define and monitor SLAs, KPIs, and quality metrics
o Drive performance management, training, and remediation plans
o Ensure clear ownership between open AR, dispute management, and post-audit recoveries
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Governance, Controls & SOX Compliance
o Ensure adherence to SOX controls related to credit approval, order blocking, collections, and write-offs
o Support internal and external audits, including evidence readiness and walkthroughs
o Identify control gaps, partner with stakeholders on remediation, and prevent recurrence
o Maintain documentation, SOPs, and control narratives
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Cross-Functional Collaboration
o Partner with Sales, Customer Service, Finance, Legal, and Supply Chain
o Lead customer escalations and executive-level discussions when needed
o Support dispute resolution and root-cause analysis for chronic issues
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Reporting & Continuous Improvement
o Deliver regular reporting on:
??? Past-due %
??? CEI / DSO
??? Blocked orders & overrides
??? Bad debt exposure
o Identify process improvements using Lean / Six Sigma methodologies
o Support system enhancements (e.g., SAP S/4HANA, FSCM, automation tools)