Wellness Outreach Specialist
Location: Cupertino (onsite), CAPosted On: 03/28/2024
Requirement Code: 67545
Requirement Detail
Full-time hours to start but hours may decrease to 36hrs per week for the last month of assignment
Job Overview:
The Outreach specialist will be responsible for working closely with the Outreach team on programs including the flu & COVID-19 vaccination program as well as reward fulfillment for our 3 global Wellness Challenges. They will also work on all aspects of the current Outreach projects being implemented and evaluated in the upcoming months.
Key Qualifications:
• Experience in corporate wellness or health field is desired
• Excellent communication skills, reliable & professional
• Exceptional level of organization, attention to detail, troubleshooting and strong customer service skills
• Professional presence, works well with all levels of internal and external contacts with professionalism
• Ability to prioritize tasks and take initiative and ownership of programs
• Motivated, flexible, self-starter who works well individually and in teams
• Commitment to customer experience and standards of excellence
• Familiarity using Apple products
• Technically savvy, able to quickly and confidently learn how to navigate and help troubleshoot our internal tools that we use for our wellness programs
Education: B.S. in exercise science, physiology, kinesiology, public health or a related field preferred
Job Description:
Fulfillment
• Manage onsite reward distribution in Santa Clara Valley
• Reserve individual conference rooms for 2-3 weeks across SCV buildings
• Coordinate submitting iForms requests with Corovan in retrieving challenge rewards from warehouse to designated locations
• Manage inventory and reward label pins for each event
• Assist with morning setup and breakdown of each event
• Help facilitate distribution and assist with break / lunch coverage
• Assist with fulfillment for all Wellness Challenges
• Organize fulfillment inventory and keep inventory database up to date
• Answer fulfillment inquires
• Support with all other fulfillment needs for all Outreach programs
Flu and COVID Vaccination Program
• Assist with SCV & US/Canada field/retail program development and organization & day-to-day operations
• Attend all SCV flu events & help with set-up and tear down & ensuring a smooth flu clinic
• Greet and check-in all Apple employees and dependents warmly with a genuine smile and eye contact
• Handout and assist with filling out consent forms
• Manage flow of clinic by directing patients to open nurse’s stations and managing the lineup queue
• Troubleshoot any check-in computer issues
• Keep track of total number of vaccinations for each clinic
• Manage supplies for daily flu clinics: check-in computer, easel poster, bandaids, etc.
• Answer any questions employees may have regarding the flu clinic
• Work with facilities to ensure our space and supplies needs are met prior to season starting
• Create proper signage
• Help reserve conference rooms for corporate and field offices
• Build iCal schedule
• Signups tool support: build events, update consents, send survey email, monitor signups
• Send staffing email reminders 3 days prior to each event
• Ensure nursing staff is on time to events and can find the location properly
• Send bandaids to retail stores 2 months prior to flu season
• Reach out to store leaders, champions and contacts regarding low sign-ups, if needed
• Keep track of survey feedback
• Keep track of flu participation numbers and trends for corporate and retail events
• Support with all other flu program needs
Other Outreach Programs
• Help support various Outreach program needs throughout the flu season when projects/tasks arise
• Learn the Wellness signups tool and assist the Outreach team in administration of classes, e.g., add new classes to the tool
• Learn the Qualtrics survey tool and assist the Outreach team in creating surveys for classes
• Assist with onsite coordination for SCV Blood Drives, e.g. vendor setup and vendor breakdown
• Support calendar reminders for building virtual marrow drive with DNA groups
• Help assist in booking rooms for onsite chair massage program in SCV