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Our Field Service Diagnostics & Repair Engineering team is seeking candidates with strong software QA experience to validate diagnostic and repair tools used in field service channels. This position requires a hardworking, self-motivated individual with QA experience, excellent cross-functional communication skills, and an eagerness to adjust to rapid change.

Key Qualifications

•             3-5 years of experience in software QA or related field

•             Demonstrated understanding of software QA methodologies

•             Curiosity and a willingness to deep dive into unfamiliar technical areas

•             Intimate familiarity with component isolation methodology and troubleshooting theory; familiarity with modern software debugging techniques is a plus

•             Demonstrated comfort with Darwin/Unix-like operating systems and navigating the command-line interface

•             Confident in managing and prioritizing daily tasks

•             Ability to distill complex technical information into clear and concise cross-functional documentation

•             Ability to develop comprehensive, user-driven test plans from software feature descriptions and business requirements documents

•             Strong written and verbal communication skills

•             Thrives in a dynamic, collaborative team environment

Description

•             Build and complete well-structured, end-to-end test plans and test cases, integrating feedback from developers and partners throughout the process

•             Use bug-tracking software to report all issues encountered during testing

•             Engage developers and team leads to help drive high priority issues to resolution

•             Provide program managers and team leads with timely, accurate QA status during all project testing phases

•             Provide support to developers, readiness, localization, and other cross-functional teams

•             Contribute to initiatives to improve the overall integration and QA process, such as identifying and closing gaps in testing coverage or inefficiencies in workflows

•             Complete and coordinate all activities in a test plan to ensure that objectives are met

Additional Requirements

•             Familiarity with AST 2 and/or AppleCare service strategies is preferred

•             Experience with Python or another scripting language is preferred

Education

•             3-5 years of experience in software QA or related field

•             Bachelor’s degree preferred, but not required