Briefing Program ManagerLocation: Palo Alto, CA
Posted On: 02/16/2023
Requirement Code: 62779
This is a contract position reporting to the Senior Manager for the Briefing Program. This position drives the planning and execution of world-class customer/partner briefings that drive increased sales and strengthened customer/partner relationships. This position may also include operational projects.
This role is highly visible and requires the skill and business etiquette to interact with the sales, executive, partner, and customer leadership teams. The position is onsite in Palo Alto 5 days a week. Possible work from home on occasion but that will be based on the need of the business.
Responsible for the end-to-end management of individualized customer/partner briefings and events (online, hybrid, and F2F) which include the following elements:
Lead the planning process with Account Teams to determine briefing objectives and sales opportunity.
Develop briefing agendas through consultation. This requires creativity, high-level knowledge of its products and solutions and a good grasp of the selling process.
Source speakers. Leveraging a strong understanding of who presents on what, to whom, and how well, identify and source the best speakers for your audience, account, opportunity and sales/customer objectives.
Lead detailed speaker pre-brief calls
Recommend additional VBC offerings as appropriate (pop quiz, demos, customer references, etc.,)
Manage Customer Experience Portal
Summarize the ?????Voice of the Customer????? session
Summarize and close-out briefing with Account Team and post notes
Support of various executive events as needed
Responsible for various Discovery Center operational duties including:
Support during events
Back-up for Briefing Program Managers
Various projects as needed
Required Skills & Capabilities:
Agility. Ability to develop contingency plans to accommodate last minute changes or urgent requests.
Must be able to thrive in a team environment and support the goals of the department, organization and company.
Impeccable attention to detail, strong organizational skills and willingness to handle administrative aspects of the position
Superb written and oral communication.
Excellent time management, planning and organizational skills.
Good project management skills from proposal to execution.
Strong leadership and smart problem-solving skills with a solid understanding of the operational requirements of a briefing program.
Ability to influence and collaborate
Ability to work in fast-paced environment. Quick decision-making ability.
Ability to grasp basic virtualization and software technology principles
Ability to learn new software tools quickly
Comfortable with technology (audio visual equipment, collaboration tools, various video conferencing platforms)
Strong Microsoft Office365 Skills (Excel, PowerPoint, Teams)
Ability to work with varying personalities and work styles
Must feel comfortable returning to office
Bachelor's degree and 5-7 years professional experience preferably in software marketing, sales or business development
3-5 years of Executive Briefing or Customer Program experience
BriefingSource experience a plus