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US_East | Application Consultant - Data / Security / Infastructure Solutions_L2

Location: HOUSTON, TX
Posted On: 11/16/2022
Requirement Code: 61739
Requirement Detail

Role Description: ? Position Title: Application Engineer for Security Video Management systems ? Work Location: San Ramon, CA or Houston, TX ? Search Keywords: Milestone, Xprotect, CCTV, Axis, OnGuard PRIMARY JOB REQUIREMENTS: ? Provides senior IT solution consulting & support for Milestone Video Management systems, Xprotect client software tools, camera configuration, and server infrastructure support. Candidate should be expert level in Milestone and compatible camera makes. ? Conduct evaluation & product testing campaigns of new Video technologies and industry innovations (video analytics, license plate recognition, perimeter detection, system health monitoring, etc.). Provide end-to-end IT skills to prove concepts, document procedures, and commission products to production use. ? Manage the asset lifecycle needs for the Video landscape, including camera firmware updates, software version upgrades, and server infrastructure configurations. ? Mobilize resources & strategies to meet evolving business needs (i.e. how to introduce new camera models into the Milestone platform, dual streaming video to 3rd parties, use of video analytics partner solutions for both Security & PCN/Process Operations monitoring use cases, etc.). Frequent interaction with security department leaders to collaborate on new solutions that can strengthen the companys security stature. ? Seeks deep understanding of system design, SQL Server databases, how business processes are enabled in the system, and integrations with other systems & databases. SECONDARY JOB REQUIREMENTS: ? Assist with solution change management & user adoption (able to train security operators, organize user acceptance testing, develop technical & user documentation) ? Provides solution consulting & support for Lenel OnGuard Enterprise facility access control system along with the integration between OnGuard and the Milestone VMS. ? Configuration in OnGuard of new badge readers, access reader panels, security cameras, and network video recorders. CRITICAL SELECTION CRITERIA 1) Relevant Education & Technical Knowledge: ? Bachelor Degree in Information Technology, Electrical Engineering or equivalent Workplace Security work experience ? Milestone Certification is required ? Experience with Milestone Xprotect Video Management implementations, configuration of field hardware devices into Milestone ? Experience integrating Milestone video to Lenel OnGuard apps ? Programming experience, database modeling, advanced SQL Server querying experience, DB administration, analytics 2) Analytical Skills: ? Demonstrated ability to apply critical thinking and analytical skills to independently troubleshoot issues and deliver on results. ? Proven aptitude in translating business requirements to quality technical solutions. ? Experience in gathering information and assisting in multi-region implementation activities for deployment and support of business infrastructure and physical security applications ? Understanding the impact of changes from both the end user and IT support environments. 3) IT Operations Skills: ? Experience with ServiceNow Incident & Change Management Tool ? Understanding of typical Information Risk Management controls to ensure cybersecurity, system reliability, and IT compliance. ? Focus on reliability and continuous improvement in systems & architecture. 4) Communication and Interpersonal Skills: ? Resourcefulness to self-train, seek information from others, and mentor others. ? Demonstrated ability to communicate effectively with management, peers, and customers across disciplines and geographies to clearly articulate issues, impacts, and advise on preferred solution(s). ? Demonstrated ability