Career Center

Required :

Accountabilities

•Understand the license and certification of agreement employees

•Manage the certification, testing and rules compliance of agreement employees

•Audit, analyze and report asset performance to internal management

•Lead problem solving activities to identify improvement to the business process

•Understand end to end the business process and ensure it followed

•Report on performance, reliability, outcomes to internal management

•Understand the motor vehicle reporting (MVR) process

•Handle document singeing using DocuSign

•Respond timely to all incoming phone calls, conduct a thorough interview to obtain all necessary information, issue appropriate notifications to internal and external customers, and document all details of the incident

•Handle multiple incidents in progress simultaneously through the use of multi-tasking, critical thinking, and prioritization

•Develop recommendations that allow for continuous improvement and increased productivity in the work area, and lead the problem resolution process for customers

•Be able to work independently with little input form upper management. 

•Perform other duties as assigned

Qualifications

•A Bachelor's degree or higher with preference for Business Management

•Organized

•Fast learner

•Capable of independent work

Preferred

•Advanced computer skills

•MS Office skills

•1 or more years' experience in working with agreement employees

•Intermediate verbal and written communication skills

•3 or more years' experience / familiarity with Railroad Operations

Work Conditions

•18 years of age or older