Career Center

Support Technician IT

Location: Irving, TX
Posted On: 09/19/2022
Requirement Code: 60850
Requirement Detail

Required :


Job Description:  


The Support Tech provides day-to-day technical support to retail stores for point-of-sale, network infrastructure, and desktop systems software and hardware. 

Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. 

Installs, configures, and troubleshoots desktop systems, point-of-sale, servers and network. 

Communicates highly technical information to both technical and non-technical personnel. 

Responds to client escalations and drives incidents to resolution.


Emphasis of Role:


Helpdesk Support

Second Level


Skills/Experience/Education


Mandatory:


Experience in Retail Environment

2+ years' experience in computer networks and systems maintenance

Good problem-solving skills managing technical documentation 

Develop new procedures for requirements gathering, needs analysis, testing, scripting, and documentation to strengthen the quality and functionality of business-critical applications.

 


Desired Skills:


Retail POS Troubleshooting Skills

MS Office Suite

Network + Certification (preferred)

Project Management Skills