Support Technician ITLocation: Irving, TX
Posted On: 09/19/2022
Requirement Code: 60850
The Support Tech provides day-to-day technical support to retail stores for point-of-sale, network infrastructure, and desktop systems software and hardware.
Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
Installs, configures, and troubleshoots desktop systems, point-of-sale, servers and network.
Communicates highly technical information to both technical and non-technical personnel.
Responds to client escalations and drives incidents to resolution.
Emphasis of Role:
Experience in Retail Environment
2+ years' experience in computer networks and systems maintenance
Good problem-solving skills managing technical documentation
Develop new procedures for requirements gathering, needs analysis, testing, scripting, and documentation to strengthen the quality and functionality of business-critical applications.
Retail POS Troubleshooting Skills
MS Office Suite
Network + Certification (preferred)
Project Management Skills