Career Center

Director of Retail Operations

Location: Remote
Posted On: 05/27/2022
Requirement Code: 58574
Requirement Detail

Job Description

The Portland Art Museum (referred to as Museum) invites applications for the position of Director of Retail Operations. The Director of Retail Operations reports to the CFO and is responsible for directing all commercial operations. Through subordinate managers they will guide the Gift Shop, Events, CafÃ?©, Rental Sales Gallery, and Parking Lots. These departments employ around 22 staff and generate $4 million in revenue. This role provides leadership, strategic oversight, and business management to maintain growth and profitability. Responsible for developing and implementing earned income strategies in line with the Museum's strategic objectives and mission.


Duties & Responsibilities

  • Manages day-to-day commercial operations of the Museum  
  • Hires, trains, coordinates, motivates, evaluates and terminates managers overseeing the following departments:
    • Cafe
    • Events 
    • Gift Shop
    • Rental Sales Gallery
  • Responsible for the development and performance of the departments and their staff listed above. Meets annual sales and profit targets with agreed budget levels
  • Coordinates, with other directors, the activities of all public-facing staff so as to create a strong customer service focus in all visitor contact personnel 
  • Ensures retail spaces are presented and merchandised to a high standard at all times to maximize sales. Understands museum programs and activities so as to ensure sales opportunities are coordinated with exhibitions, other events and customer seasonality
  • Designs and administers event space rental policy. Ensures the rental business is marketed effectively and operated efficiently so that net returns are maximized
  • Negotiates food service vendor agreements, including event catering contracts
  • Responsible for selection of Retail and Food Service point-of-sales systems. Records and reports store sales, food and beverage sales, facility rental activity 
  • Interprets and complies with local, regional and federal ordinances and regulations pertaining to Museum operations
  • Participates in annual budgeting process; forecasts operating revenue and expenses
  • Reviews individual departmental budgets with managers monthly and ensures corrective action is taken if targets are not being met
  • Negotiates and administers parking facility lease agreement
  • Negotiates community partnerships and client contracts in support of the Museum's mission when applicable
  • Serves as liaison to Operations Committee, and occasionally presents to other Board committees
  • Assists in all facets of operations when necessary
  • Maintains an awareness of all exhibitions, promotions and advertisements 
  • Collaborates with Marketing & Communications department to further commercial operation
  • Serves as member of the Senior Team 
  • Performs other related duties as assigned


Supervisory Responsibilities

  • Supervises three staff: Director of Events Sales & Operations, Head of Museum Shop, and Rental Sales Gallery Manager
  • Decisions are made within prescribed operating guidelines
  • Total budgetary preparation/compliance accountability
  • Totally accountable for control of Capital assets/equipment 
  • Totally accountable for long range and strategic planning
  • Recruitment, mentoring, performance management, training & coaching. Serves as a leadership example being clear on the strategic direction of the department, being accountable and holding others accountable, and centering collaboration and the values of the Museum


Required Knowledge & Skills 

If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

  • Motivate a large and diverse team in a dynamic environment
  • Excellent project management, budgeting and sales reporting skills
  • Excellent customer service skills
  • Good organization, time management and computer skills
  • Identify areas of change, recommend future actions and manage implementation
  • Authority and flexibility in co-coordinating and influencing activities across a complex organization with diverse agendas
  • Balance the needs of the commercial performance with the mission of the Museum
  • Strong interpersonal and communication skills, including the skill to collect, interpret and present numerical data


Education, Formal & Informal Experience, Training Required, Certification, Etc.

  • Minimum 5 years management and supervisory experience with Bachelor's Degree in Business and/or Management preferred or equivalent combination of education and experience
  • Five years proven retail or event management/production experience, preferably in a museum or other non-profit environment


Job Conditions

  • Salaried/Exempt
  • Schedule/Hours: Full-time, 40 hours per week (9:00am to 5:00pm, Monday - Friday)
  • Occasionally work additional hours beyond standard schedule
  • Occasional travel
  • On-call status
  • Extensive computer work