Career Center

Director of Delivery

Location: Irving, TX
Posted On: 11/18/2021
Requirement Code: 52500
Requirement Detail

Required :


  • 7 years of experience successfully managing production clients
  • 5 years of experience successfully managing CRM technology deployments 
  • Meets client commitments on time and provides high-quality client-centric service
  • Effectively manages the day-to-day team activities to achieve portfolio and Targetbase objectives
  • Maintains a high-quality technology solution as evidenced by solution audits and results
  • Provides feedback to TSG capability leads regarding shared resource(s) performance
  • On-boards new resources by providing client-specific solution information, processes, practices, and client-specific knowledge
  • Acknowledges and recognizes members of the team based on their contributions to the client and to Targetbase
  • Identifies struggling resources and proactively seeks to address performance issues either via coaching/mentoring or replacement
  • Ensures definition of roles and responsibilities across all team members involved with project
  • Acts as informal coach and mentor for resources on the account assisting them with career advice and growth as well as ways of being successful at Targetbase
  • Quality and overall impact of deliverables: Strives to achieve executional excellence. Ensures 99.9% quality goal is met.
  • Commitment to vision and guiding principles of agency and competency: Consistently communicates Targetbase vision and guiding principles
  • Effectively coordinates resources external to direct team
  • Understands and implements strong program management practices (Change Requests, Issue Management, Risk Management, Decision Tracking)
  • Communicates status, issues, and risks effectively to client team members, Vice President, Delivery and client-specific staff
  • Manages the P&L and is responsible for achieving the forecast P&L (updated as necessary based on client changes)
  • Ability to reach across a client organization and discover new opportunities
  • Ability to be strategic from a technology perspective and engage in consultative relationships
  • Accurately estimates work effort and delivery timelines to support solution change management
  • Ability to assist with authoring functional and technical scope section related to change management
  • Identifies resource/technical needs and is able to construct case for acquiring the resource/technical need