Technical Support - Retail Point of Sale (POS)Location: Irving TX
Posted On: 06/29/2020
Requirement Code: 40983
The Support Tech provides day-to-day technical support to retail stores for point-of-sale, network infrastructure, and desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems, point-of-sale, servers and network. Communicates highly technical information to both technical and nontechnical personnel. Responds to client escalations and drives incidents to resolution.
Emphasis of role:
Help desk Support- second level
- Experience in Retail Environment
- 2+ years experience in computer networks and systems maintenance
- Good problem-solving skills
- Managing technical documentation
- Developing new procedures for requirements gathering, needs analysis, testing, scripting and documentation to strengthen quality and functionality of business-critical applications.
- Retail POS Troubleshooting Skills
- MS Office Suite
- Network + Certification (Preferred)
- Project Management Skills