Career Center

Description:      WE ARE SEEKING AN EXPERIENCED PRODUCT MANAGER TO OWN THE CUSTOMER PORTAL PRODUCT PORTFOLIO END TO END. THIS INDIVIDUAL WILL SERVE AS THE PRIMARY BRIDGE BETWEEN BUSINESS AND TECHNOLOGY, DRIVING PRODUCT STRATEGY, ROADMAP, REQUIREMENTS, DELIVERY, ADOPTION, AND BUSINESS OUTCOMES. THE IDEAL CANDIDATE COMBINES STRONG PRODUCT MANAGEMENT SKILLS WITH SENIOR LEVEL BUSINESS ANALYSIS EXPERTISE AND IS COMFORTABLE WORKING DIRECTLY WITH BUSINESS LEADERS, CUSTOMERS, ARCHITECTS, DEVELOPERS, AND DELIVERY TEAMS.

KEY RESPONSIBILITIES

"             RAILROAD EXPERIENCE PREFERRED.

"             PARTNER WITH BUSINESS STAKEHOLDERS AND CUSTOMERS TO IDENTIFY OPPORTUNITIES THAT IMPROVE CUSTOMER EXPERIENCE, SHIPMENT VISIBILITY, SELF SERVICE CAPABILITIES, AND OPERATIONAL EFFICIENCY.

"             LEAD REQUIREMENTS GATHERING, PROCESS ANALYSIS, STAKEHOLDER WORKSHOPS, AND DISCOVERY SESSIONS.

"             CREATE AND MAINTAIN BUSINESS REQUIREMENTS, FUNCTIONAL SPECIFICATIONS, USER STORIES, ACCEPTANCE CRITERIA, PROCESS FLOWS, AND BUSINESS CASES.

"             PRIORITIZE FEATURES BASED ON CUSTOMER VALUE, BUSINESS IMPACT, TECHNOLOGY INVESTMENT, AND STRATEGIC ALIGNMENT.

"             COLLABORATE WITH UX, ARCHITECTURE, ENGINEERING, API, AND DATA TEAMS TO DELIVER HIGH QUALITY SOLUTIONS.

"             DRIVE END TO END EXECUTION FROM IDEATION THROUGH PRODUCTION DEPLOYMENT AND POST LAUNCH ADOPTION.

"             DEFINE SUCCESS METRICS, MONITOR PRODUCT PERFORMANCE, AND CONTINUOUSLY IDENTIFY OPPORTUNITIES FOR IMPROVEMENT.

"             PRESENT PRODUCT STRATEGY, ROADMAP, BUSINESS OUTCOMES, AND RECOMMENDATIONS TO SENIOR LEADERSHIP.