Career Center

The In-Person Training Delivery Specialist is responsible for delivering instructor-led training programs that develop the technical, operational, safety, and procedural capabilities of data center personnel. This role serves as the primary facilitator for classroom, lab, and hands-on training sessions, ensuring employees are equipped to safely and effectively operate within mission-critical data center environments.
The Training Delivery Specialist partners closely with Operations, Engineering, Safety, Security, and Learning & Development teams to provide engaging, consistent, and high-quality learning experiences that support operational excellence and workforce readiness.

Key Responsibilities
Training Delivery
• Facilitate instructor-led training programs for data center technicians, engineers, operators, contractors, and support personnel.
• Deliver onboarding, technical, operational, safety, compliance, and role-specific training curricula.
• Conduct hands-on demonstrations and practical exercises in classroom, lab, and production environments.
• Ensure training is delivered consistently across shifts, teams, and locations.
• Adapt delivery methods to accommodate various learning styles and experience levels.

Learner Engagement & Assessment
• Create an engaging and interactive learning environment that encourages participation and knowledge retention.
• Evaluate learner comprehension through assessments, practical demonstrations, simulations, and observation.
• Provide coaching and feedback to learners to support skill development and performance improvement.
• Track attendance, completion records, certifications, and training outcomes.
Operational & Technical Knowledge
• Maintain a strong understanding of data center operations, including:
o Critical infrastructure systems
o Power and cooling systems
o Change management procedures
o Incident response processes
o Physical security requirements
o Environmental health and safety standards
• Stay current on operational procedures, tools, and technology changes that impact training content.

Program Support
• Collaborate with instructional designers and subject matter experts to improve training materials and delivery methods.
• Provide feedback on curriculum effectiveness and identify opportunities for continuous improvement.
• Support training audits, compliance requirements, and certification programs.
• Assist with scheduling, logistics, classroom setup, and training resource management.

Safety & Compliance
• Promote a culture of safety, operational excellence, and continuous learning.
• Ensure all training activities comply with company policies, regulatory requirements, and industry standards.
• Reinforce adherence to data center operational procedures and safety protocols.

Preferred Qualifications
• Experience working in a data center or critical facilities environment.
• Technical knowledge of electrical, mechanical, networking, or infrastructure systems.
• Training certifications such as ATD, CPTD or equivalent.
• Experience delivering hands-on technical labs and simulations.
• Knowledge of adult learning principles and instructional best practices.

Key Competencies
• Instructor-led facilitation
• Adult learning methodologies
• Technical communication
• Classroom management
• Coaching and mentoring
• Stakeholder collaboration
• Continuous improvement mindset
• Safety leadership
• Adaptability and problem-solving
• Organizational and planning skills

Working Conditions
• Primarily onsite at a data center facility.
• Frequent interaction with operations and engineering teams in active production environments.
• May require travel between data center locations.
• Ability to access raised floor environments and operational infrastructure spaces while following all safety requirements.

Success Measures
• Training completion and certification rates
• Learner satisfaction scores
• Knowledge retention and assessment performance
• Time-to-productivity for new hires
• Compliance and audit readiness
• Operational performance improvements attributable to training programs