Career Center

Manager, Event Transport Operations

Company: Transportation Management Services Inc. (TMS)
Position Type: Fixed Term Contract
Location: Kansas City, Missouri, United States

ABOUT TMS:

Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world’s most complex events, guided by a commitment to reliability, safety, and operational excellence.

With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery.

Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.

TMS is honored to lead the KC2026 Transport Mobility Plan for the upcoming tournament in Kansas City this summer, in partnership with HNTB and Burns & McDonnell. Guided by our vision, “United by One Goal,” our mission is to deliver a transportation experience that is safe, seamless, memorable, and distinctly Kansas City for all participants and visitors during the tournament.

POSITION OVERVIEW

The Manager, Event Transport Operations serves as a key operational leader responsible for the day-to-day execution and oversight of transportation services supporting major event operations. This role manages field-based transportation activity across competition and non-competition venues, ensuring transportation plans are executed safely, efficiently, and in alignment with operational service standards. The Manager provides direct leadership to frontline operational teams while supporting real-time decision-making, issue resolution, and operational coordination in fast-paced event environments. The ideal candidate demonstrates strong operational awareness, leadership under pressure, and the ability to coordinate effectively across multiple stakeholders and operational functions.

KEY RESPONSIBILITIES

Transport Operations Management
• Manage daily transportation operations for assigned venues, client groups, or operational zones.
• Execute transportation plans to ensure reliable and efficient service delivery.

Service Delivery & Routing Coordination
• Implement operational schedules, routing plans, and vehicle allocations to support daily operations.
• Monitor service activity and operational flow to ensure transportation timelines and requirements are met.

Field Team Leadership
• Supervise, support, and provide direction to frontline transportation staff and operational teams.
• Assist with workforce coordination, shift oversight, and operational readiness activities.

Operations Control Support
• Support the Transport Operations Center (TOC) through real-time operational monitoring, reporting, and issue escalation.
• Assist with identifying and resolving operational disruptions, delays, or service concerns.

Stakeholder Coordination
• Coordinate closely with venue operations teams, transportation partners, drivers, security personnel, and event stakeholders.
• Maintain clear communication across operational teams to support unified event delivery.

Operational Reporting & Continuous Improvement
• Assist with operational reporting, event documentation, and lessons learned processes.
• Provide operational feedback and recommendations for future event improvements.

Safety & Compliance
• Ensure all transportation operations comply with safety, accessibility, and operational service standards.
• Promote safe operational practices across all transportation activities and loading areas.

PROFESSIONAL CONDUCT

• Represent TMS professionally during operational activities, meetings, and stakeholder interactions.
• Maintain a calm, solutions-oriented approach in high-pressure operational environments.
• Demonstrate professionalism, accountability, and operational leadership at all times.
• Ensure accurate operational communication and incident reporting.

SKILLS & KNOWLEDGE

• Strong understanding of transportation operations, logistics coordination, and event service delivery.
• Ability to manage multiple operational priorities in fast-paced environments.
• Strong leadership and team coordination skills.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm and make informed operational decisions under pressure.
• Strong situational awareness and problem-solving capabilities.
• Comfortable using operational technology, mobile applications, and reporting tools.
• Knowledge of accessibility operations and ADA transport considerations preferred.
• Familiarity with major event operations, venue environments, or transport logistics is considered an advantage.

QUALIFICATIONS & EXPERIENCE

• Minimum 3–5 years of experience in transportation operations, logistics, event operations, or related operational leadership roles.
• Experience supporting large-scale sporting events, public events, venue operations, or mobility programs is preferred.
• Demonstrated experience leading operational teams in dynamic field environments.
• Bachelor’s degree in a related field or equivalent operational experience preferred.
• Work Authorization: Must be authorized to work in the U.S. for any employer.
• Fluency in English is required; multilingual or bilingual ability is considered an advantage.

WORK ENVIRONMENT

• Field-based operational role across active transportation and venue environments.
• Long periods of standing, walking, and active operational oversight.
• Exposure to crowds, vehicle movement, weather conditions, and high-volume event activity.
• Shift-based work including nights, weekends, holidays, and event days.
• Fast-paced operational environment requiring flexibility and responsiveness.

The employee’s responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.

Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE). 

TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any characteristic protected by

Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.