Career Center

Essential Functions:

Validates if the current part number is accurate

Validates all quoting requirements, creates quote and sends them to the customer

Receives PO from customer and validates the accuracy

Research manufacturer/distributor resource areas (websites/literature etc.) for pricing, technical specification, and compatibility.  Leverage Solution Architects as appropriate

Participates in weekly department and customer status meetings

Work within defined Service Level Agreements (SLA)

Work with the manufacturer on pricing, cost, and availability

Create Product Service Renewal quotes (SurePA)

Handle inquiries and issues

Act as the primary internal point of contact for our customers in the absence of Account Managers (AMs)

Work within various vendor /manufacturers quarter and year-end demands

Work with Denali AMs to input manufactures' deal registration for customer opportunities

Conduct effective communication with Denali sales and operations personnel

Meets with assigned Account Managers to discuss an activity, account history, project forecast, and expectations

Coordinate with and identify Various vendor / manufactures programs, incentives, and bundles to get the best solution for the customer and provide Denali with increased profitability

Provide quality service to Denali’s internal and external customers in all assigned tasks, while upholding Denali Values at all times

Works on multiple complex high-priority projects and provides timely support to deliver within scope, budget, and timelines

Work cross-functionally with services operations on non-standard quote requirements (i.e. bundling HW/SW quotes and Services pricing)

Manage intake requirements and program manage large tenders/bids and RFP/RFI/RFQs

Demonstrates a positive attitude and willingness to assist sales to win opportunities.

Perform other duties as assigned

Competencies:

Ensures Accountability

Tech Savvy

Communicates Effectively

Values Differences

Customer Focus

Resourcefulness

Drives Results

Plans and Prioritizes

Decision Quality

Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience:

Bachelor’s Degree or years of experience equivalent                      

7-12 Years of Experience

Qualifications:

Minimum of 3 to 7 years of administrative support or order processing experience

Minimum of 3 to 7 years of sales or procurement-related experience

Licensing/Certifications are not required; Manufacture Sales Certifications or Sales Acumen Training and Salesforce CRM experience is a plus