Career Center

Call Center Architect

Location: Nashville, TN
Posted On: 07/19/2021
Requirement Code: 47983
Requirement Detail

Required :

  • Experience with Reporting from the Avaya Platform (CMS, POM, AEP, CBA, Context Store)
  • Deep knowledge of KPIs used in the Contact Center and an understanding of collecting the data from various data sources.
  • Experience developing logical and Physical data models (Transactional (ER), Dimensional (Snowflake, Star).
  • Work collaboratively with Architects, Application Engineers, Analysts, Business and IT leaders throughout the company to understand data needs and use cases
  • Write complex SQL queries involving multiple tables inner and outer joins
  • Proficiency in creating tables, views, stored procedures, user defined functions and other T- SQL statements for various applications
  • Knowledge of software development life cycle, database design, RDBMS, data warehousing and data modeling concepts